After receiving service on August 30, 2012, Mr. Nester wrote the following letter and here is an excerpt from that letter:
“Mr. Scotty Fralin telephoned me to report his anticipated arrival time.ย He arrived as he had indicated. He immediately began troubleshooting the problem and quickly found a faulty float control.ย The faulty float was replaced.ย In the process, he suggested several changes that while minor in scope will make future maintenance of this pump and float controls easier.
I found this service technician and your entire organization displayed the very best traits of a service company.ย I should include I was unable to have a local pump company assist me with my plumbing problem.ย My calls to the local company were not returned.
I rarely write letters of commendation.ย However, the extraordinary service an professional response from you company and staff required that I express my appreciation.ย Your company provided this assistance in a prompt and professional manner.”
