Frequently Asked Questions

Pricing & Value

Are there any additional fees I should be aware of?

At Wisler Plumbing, Heating, Cooling, & Electric, we pride ourselves on transparent, straightforward pricing to ensure there are no surprising costs. There are no hidden charges, no shop fees, and no follow-up appointments—just one price known upfront as per our Straightforward Pricing Guide.

It is worth noting, however, that while the pricing is clear, some specific circumstances might warrant additional fees. For example, if pipes are hard to access during a drain cleaning, there might be additional costs required. Rest assured, any such fees are communicated promptly to keep everything as transparent as possible.

Come experience our exceptional service. Schedule your appointment today.

Are there any hidden fees or charges I should be aware of?

At Wisler Plumbing, Heating, Cooling, and Electric, we ensure straightforward pricing with no hidden fees. When you choose us, you receive a guaranteed upfront written quote before any work begins. This means you will know exactly how much our visit will cost ahead of time, and there will be no surprise charges or additional fees later on. Our transparent pricing model excludes charges for shop fees or follow-up appointments. Tackle your concerns with confidence and enjoy peace of mind with our honest and clear pricing. Reach out to us to get an upfront quote and feel assured with Wisler’s reliable services!

Are there credit requirements for financing your services?

Yes, our financing partner, GoodLeap, has specific credit requirements for qualifying for our services. we partner with GoodLeap, which uses a soft credit check initially and evaluates the highest score from all three credit bureaus to determine eligibility. This process is quick, often taking just a few minutes to get started and can offer instant approval with relevant documents signed online. As one satisfied customer mentioned, “”I like that they do financing and that they suggest based on what is critical versus what can wait.

For comprehensive and tailored financing options for your specific needs, you can contact our team directly by calling (540) 685-0366.

Are there financing options for emergency HVAC, plumbing, or electrical repairs?

Yes, Wisler Plumbing, Heating, Cooling, & Electric offers several financing options to manage the costs of emergency HVAC, plumbing, or electrical repairs. We’ve partnered with GoodLeap to provide flexible payment plans, which can be swiftly arranged with a soft credit check using scores from all three major bureaus. Immediate financing approval can be obtained through a simple application or a phone call, which is especially useful during emergencies.

Can I change my service appointment after booking?

Yes, you can change your service appointment after booking with Wisler Plumbing, Heating, Cooling, and Electric. Our team understands that plans can change, and we strive to accommodate your needs. Don’t hesitate to contact us to reschedule your appointment—we’re here to help! You can contact our team directly by calling (540) 685-0366.

Can I combine loyalty rewards with other promotions or discounts?

At Wisler Plumbing, Heating, Cooling & Electric, we strive to provide maximum value to our customers. While our Diamond Club Family membership offers many benefits such as a 10% discount on HVAC repairs and plumbing services, combining these loyalty rewards directly with other promotions or discounts depends on specific terms and conditions of each offer. We encourage customers to contact us directly to understand the best way to maximize our savings.

Can I get a price match if I find a lower quote elsewhere?

Wisler offers a price match guarantee on select products. If you find a lower price from a competitor for the same product with the same guarantees from a certified contractor, we’ll match that price. Contact us to find out which products qualify.

Can I pay off my financing early?

Yes, our financing partner, GoodLeap, allows you to pay off your financing early. We offer flexible financing options that are designed to cater to your financial needs, including the possibility of early repayment without penalty. Feel free to reach out to us for more details or to arrange your financing terms. Our goal is to ensure your experience is smooth and tailored to your needs. To get started, simply give us a call or fill out a contact form on our website.

Do you offer any discounts or packages?

Yes, we offer promotions on select products and installations throughout the year. Reach out to our team to discover the current deals!

At Wisler Plumbing, Heating, Cooling, and Electric, we also provide valuable discounts and packages to enhance our customers’ experience. One of our premier offerings is the Diamond Club Membership. This exclusive membership includes:

* **10% Discount** on HVAC repairs and plumbing services
* **Prioritized Service Scheduling**
* **Reduced Service Fees** from $99 to just $69
* **Up to Three Complimentary ‘Without Worry’ Comfort Checks** annually, covering plumbing inspections, furnace maintenance before winter, and air conditioning preparation before summer

All of this is available for just $24 per month, offering both peace of mind and significant saving.

Become a Diamond Club member today and enjoy top-tier care for your home systems along with substantial savings. Contact us now to get started.

Do you offer financing options for HVAC, plumbing, and electrical services?

Yes, our financing partner, GoodLeap, offers several financing options to help make your projects more affordable. We provide various flexible payment plans, including 0% no-interest financing for specific jobs. The financing process is seamless, with quick applications and instant approvals, ensuring you can get the services you need without the financial stress.

To discuss the best financing option for your project, please contact us directly at (540) 685-0366 or visit our financing page on our website.

Do you offer free estimates or consultations?

Yes, Wisler Plumbing, Heating, Cooling and Electric offers free estimates on appropriate projects. Additionally, we provide complimentary water testing and consultations for water treatment solutions. This service ensures you get the most appropriate system for your home without any pressure to make an immediate decision.

Ready to get started? Contact us today to inquire.

Do you offer no-interest or deferred payment plans for these services?

Some jobs simply need to have payment options. We offer 0% no-interest payment periods for some jobs (no interest/no payments if paid in full). Because each job is unique, we’ll need to discuss with you which option is best. The financing process is quick and easy – after filling out a simple application (or a quick phone call when we are on location), we can give instant approval, and the relevant documents can be signed online. To further explore these options and discover how we can benefit your situation, please contact Wisler directly at (540) 685-0366.

Do you provide any incentives or discounts for new customers?

We offer new customers the chance to join our Diamond Club Family, unlocking a range of valuable discounts and benefits. Throughout the year, we also feature various promotional discounts, including special offers for senior citizens and veterans.

As a Diamond Club Family member, you’ll enjoy substantial advantages for just $24 per month. Membership includes:

* **10% Discount** on HVAC repairs and plumbing services, often covering the cost of membership with just one repair.

* **Reduced Service Fee** of $69, compared to the standard $99.

* **Priority Service**, ensuring faster scheduling and enhanced guarantees.

For more information or to experience these benefits firsthand, please contact us today.

How do I apply for financing for an HVAC, plumbing, or electrical project?

To apply for financing for your HVAC, plumbing, or electrical project with Wisler Plumbing, Heating, Cooling, and Electric, follow these easy steps:

1. **Contact Us**: Begin by calling us to discuss your project and financing needs. Our team will help you explore the available options.
2. **Apply**: Complete a simple online application or a quick phone call with us. Our financing partner, GoodLeap, typically provides instant approval, so you’ll quickly know if you qualify.
3. **Sign Electronically**: Once approved, sign the required documents online for a faster and more convenient process, allowing you to start your project sooner.

Wisler offers flexible payment options, including a 0% no-interest period for certain projects\*. This helps you manage payments for larger or urgent repairs with ease.

Call Wisler at (540) 685-0366 to start your financing application today!

*Contact us to find out which services, installations, and projects qualify for 0% no-interest payments.

Payment Options

How do I make payments on my financing plan?

Making payments on your financing plan is simple. Here’s what you need to know: * **Online or Phone Payments:** You can make your payments online through our website. Alternatively, payments can also be made over the phone if you can’t be present. * **Accepted Payment Methods:** We accept all major credit cards, cash, and checks. Feel free to contact us at (540) 685-0366 for any questions or further assistance!

How do you ensure that customers get the best value for their money?

At Wisler Plumbing, Heating, Cooling and Electric, we place paramount importance on delivering excellent value for our customers’ money by prioritizing transparency, excellence, and comprehensive service.

**Straightforward Pricing**

Our customers receive a clear, upfront price quote before any work begins, ensuring no hidden costs or unexpected charges. We adhere to our “”Straightforward Pricing Guide,“” which guarantees that the price remains fixed regardless of how long a job takes. This transparency helps clients manage our budgets effectively and confidently.

**Comprehensive Maintenance Plans**

Our Diamond Club Membership offers extensive benefits, including annual inspections and priority service. For a nominal daily fee of around $0.77, members get regular system checks which help prevent costly repairs.

**Customer Satisfaction**

We pride ourselves on our excellent customer service, with numerous reviews praising our professionalism, punctuality, and efficiency.

For unbeatable value and service, reach out to Wisler Plumbing, Heating, Cooling and Electric today and experience the peace of mind that comes with top-notch professional care.

How do your services compare to competitors in terms of value?

“When it comes to value, Wisler Plumbing, Heating, Cooling and Electric stands out significantly. While it’s true that some customers might find our services slightly more expensive compared to other alternatives, the quality and professionalism delivered more than justify the cost. Our commitment to transparent pricing, exemplified by same-day estimates and fixed pricing guarantees, ensures customers know our costs upfront, eliminating any surprise fees. Wisler’s promise of professional and high-quality service truly sets us apart, making every penny spent a worthwhile investment.

How long does it take to get approved for financing?

Getting approved for financing through GoodLeap is a quick and seamless process. In most cases, approval can be granted instantly after filling out a simple application or making a phone call while our team is on-site. For a smooth and efficient financing approval process, contact us today and let us assist you with your home improvement needs

How much do your services cost?

At Wisler Plumbing, Heating, Cooling and Electric, we believe in transparent and upfront pricing. You will know exactly how much our service will cost before any work begins. Our standard service call fee is $99, but if you’re a Diamond Club Family member, this fee reduces to $69, along with a host of other benefits like discounted services.

For exact quotes, please call us, and our team will provide a straightforward, guaranteed written quote. Our commitment is to perform work right the first time with no hidden fees, no follow-up appointments, and 100% satisfaction guaranteed.

What are the terms and interest rates for your financing plans?

Our financing partner, GoodLeap, offers several financing options tailored to meet your needs.This makes it significantly easier to manage unexpected expenses such as main sewer line repairs or larger jobs.

The financing application process is quick and straightforward. You can receive instant approval after filling out a simple application either online or via phone call, which can be completed during our technician’s visit.

For personalized financing options and to determine the best plan for your unique situation, contact us at (540) 685-0366 today.

What benefits do I get from your loyalty program?

By joining Wisler Plumbing, Heating, Cooling and Electric’s Diamond Club Family, you unlock a suite of benefits designed to ensure your home’s systems run smoothly, efficiently, and affordably. For about $0.77 a day, members receive:

● Priority Service

● Discounted Repair Pricing

● $30 OFF Service Fees

● One Annual Plumbing Maintenance Visit

● Two Annual HVAC Maintenance Visits (1 Heating + 1 Cooling)

● One Annual Electrical Inspection

● One Annual Water Treatment Inspection

Join the Diamond Club today to experience peace of mind, priority service, and significant savings.

What documentation is required to apply for financing?

To apply for financing through GoodLeap in partnership with Wisler Plumbing, Heating, Cooling and Electric, you’ll need to fill out a simple application. This can be done online or via a quick phone call when we are on location. Here are the key steps:

1\. \*\*Application\*\*: Complete a straightforward application form. This process is designed to be quick and user-friendly.

2\. \*\*Credit Check\*\*: GoodLeap, our financing partner, will perform a soft credit check, using the highest score from all three credit bureaus to determine your eligibility. This ensures that your credit score isn’t negatively impacted during the pre-approval process. 3. \*\*Approval and Documentation\*\*: Upon approval, necessary documents can be signed online for your convenience, including but not limited to the financing application document.

Make financing easy by contacting us today! We’re committed to making your experience as seamless as possible.

What happens if I am not satisfied with the service provided?

At Wisler Plumbing, Heating, Cooling, & Electrical, your satisfaction is our ultimate priority. If you’re not 100% satisfied with our service or any products we install, we stand by our commitment to immediately rectify the situation. We will make the necessary adjustments to achieve your satisfaction. This thorough approach ensures you receive the highest level of service and value, underscoring our dedication to your peace of mind.

If you have any concerns, please reach out to us, and we will make sure to address us promptly. Confidence in our work is guaranteed.

What happens if a technician is running late?

If a Wisler technician is running late, you will be promptly notified in advance. Our commitment to excellent customer service means our team ensures open communication regarding any delays.

For any further concerns, our customer service is always ready to assist. Contact us at (540) 685-0366 for more information or to reschedule if needed.

What is your policy on rescheduling or canceling appointments?

“At Wisler Plumbing, Heating, Cooling and Electric, our policy on rescheduling or canceling appointments is designed for flexibility and customer satisfaction. If at any time you need to reschedule or cancel, we work diligently to accommodate your needs without any hassle.

We understand that life happens and plans change, which is why we strive to be as accommodating as possible. If you have any specific concerns about a scheduled appointment, don’t hesitate to reach out to us directly for assistance.

For any inquiries or to modify your appointment, please contact our customer service team. We’re here to ensure your complete satisfaction and make the process straightforward.

What is your policy on subcontractors?

At Wisler Plumbing, Heating, Cooling and Electric, we take pride in delivering top-notch service through our experienced and certified professionals. To ensure the highest quality, all our work is performed by our own professionally trained and certified plumbers and electricians—never subcontractors.

Choosing Wisler means that you benefit from a team dedicated to excellence, reliability, and integrity, providing peace of mind with every service visit. If you have any further questions or need service, don’t hesitate to reach out to us.

What is your process for handling large or complex projects?

At Wisler Plumbing, Heating, Cooling and Electric, we excel in handling large or complex projects with a meticulously organized approach to ensure the highest quality results. Our process begins with a thorough inspection and assessment of the project site. This allows us to develop a clear plan and ensure all preparatory work is done to achieve maximum efficiency and safety.

We prepare the area meticulously to avoid incidents and save time. For example, our insulation process includes sealing air out of small holes and ensuring even distribution of insulation. We employ similar detailed processes across all services, whether it’s electrical installations, HVAC system replacements, or complex plumbing overhauls.

Additionally, our commitment to 100% customer satisfaction is evident in our comprehensive cleanup and final inspections, ensuring not just a job done, but a job well-done beyond expectations. Our skilled team of certified professionals uses the latest tools and techniques for efficient and safe outcomes.

For further information or to discuss your project needs, please contact us today.

What is your process for resolving disputes or service issues?

At Wisler Plumbing, Heating, Cooling and Electric, resolving disputes or service issues is a priority. We have a structured process to handle concerns effectively and professionally.

\*\*Dispute Resolution Process:\*\*

1\. \*\*Immediate Response\*\*: When a service issue arises, we prioritize getting in touch with the customer swiftly to understand and assess the problem. As illustrated by one of our happy customers, “”Wisler was the only one who made it a priority to come out quickly””\[1].

2\. \*\*Professional Assessment\*\*: Our qualified technicians perform a thorough evaluation to identify the root cause. For example, we use advanced tools such as video camera inspections for diagnosing plumbing issues\[3].

3\. \*\*Clear Communication\*\*: We ensure transparent

communication, explaining our findings and proposed solutions in a straightforward manner. One customer mentioned, “Jeremy was able to walk me through all of the issues and options to solve us. The information he gave helped me make the best decision”\[0].

4\. \*\*Effective Solutions\*\*: Our team implements the agreed solution efficiently and professionally, aiming for complete client satisfaction. One review noted, “Garrett was competent and professional. He tried a cheaper fix for me first. When that didn’t work, he gave me options and got the matter resolved. I’m a satisfied customer”\[2]. 5. \*\*Follow-Up and Feedback\*\*: Post-service, we follow up to ensure the issue is resolved to the customer’s satisfaction and seek feedback on our service.

Our commitment to top-notch service and customer satisfaction has consistently received positive feedback, reinforcing our dedication to resolving service issues promptly and effectively. For assistance with any concern, don’t hesitate to contact our dedicated team.

What is your service guarantee?

At Wisler Plumbing, Heating, Cooling and Electric, your satisfaction is our highest priority. We proudly stand behind our [100% satisfaction guarantee](https://callwisler.com/about-us/satisfaction-guarantee/). This means if you’re not completely happy with our services or products, we will take the necessary steps to make it right at no additional cost to you.

Our comprehensive guarantee covers everything from plumbing services to electrical repairs. We ensure timely, effective, and professional service, backed by our confidence in our staff, the workmanship we deliver, and the materials we use. Whether it’s fixing a minor issue or performing a major installation, we aim for excellence and your complete satisfaction with every job.

Don’t hesitate to reach out with any questions or service requests. Let us bring peace of mind by delivering top-notch service guaranteed.

What makes your services worth the price?

Wisler Plumbing, Heating, Cooling, and Electric strives to offer exceptional value through a range of comprehensive services designed to ensure top performance and save you money. Here’s why our services are worth every penny:

● **Professional Technicians:** Our skilled and certified professionals handle every job with precision and care, ensuring high-quality results and enhanced safety for your home.

● **On time appointment windows**

**● Well stocked trucks**

**● Straight forward pricing**

**● Peace of Mind through warranties**

**● Satisfaction Guarantee**

Experience the difference with Wisler Plumbing, Heating, Cooling, and Electric. Contact us today for outstanding service and complete peace of mind.

What measures do you take to ensure punctuality?

At Wisler Plumbing, Heating, Cooling and Electric, punctuality is a top priority. Our measures include:

\- \*\*Real-Time Notifications\*\*: We send out texts and calls when our technicians are en route to ensure customers are prepared for our arrival.

\- \*\*Fully-Stocked Trucks\*\*: Our technicians carry all necessary parts to complete most repairs during the first visit, minimizing delays. – \*\*Empathetic and Courteous Staff\*\*: Our team responds promptly to service requests, often within minutes, and schedules appointments at the earliest convenience.

Experience our commitment to punctuality and reliability by scheduling your service today.

What payment methods do you accept?

Wisler Plumbing, Heating, Cooling and Electric offers flexible and convenient payment options to suit your needs. We accept all major credit cards, cash, and checks for standard service work. Additionally, we provide several financing options, including 0% no-interest payment periods for specific jobs. Payments can also be made over the phone for your convenience, particularly if you are not present at the service location.

For more details or to discuss your payment options, don’t hesitate to contact us at (540) 685-0366.

What services do you offer?

Wisler Plumbing, Heating, Cooling, and Electric offers a comprehensive range of services to address all your home needs. Our expert team provides top-quality plumbing, air conditioning, heating, electrical, drain cleaning, and water quality solutions, all delivered with the highest standards of customer care.

Our commitment to excellence guarantees reliable service, and we offer after-hours emergency support to address any urgent issues that may arise. Contact Wisler today to schedule an appointment and experience exceptional service firsthand.

Service Excellence

Are your technicians licensed and insured?

Yes, Wisler meets the licensing requirements set by the state of Virginia. Our technicians are certified and trained to perform all services in our clients homes.

Can I get an estimated arrival time for my service appointment?

We strive to ensure punctuality and customer satisfaction. Once your service appointment is scheduled, you will receive an email notification when our technicians are en route. This email includes the estimated arrival time along with a picture and background information of the technicians for your peace of mind. Our commitment to arriving on time is reflected in numerous customer reviews, highlighting our reliability and efficiency.

To confirm or inquire about an exact estimated arrival time for your specific appointment, please contact our customer service directly.

Can I provide feedback or reviews on your services?

Absolutely! We greatly value your feedback and invite you to share your experiences with us. You can leave a review directly on our website. We look forward to your feedback and thank you for helping us improve!

Can I request a specific technician for my service?

Absolutely, you can request a specific technician for your service with Wisler Plumbing, Heating, Cooling and Electric. We understand the importance of familiarity and trust when it comes to having service done in your home. As highlighted by numerous positive customer experiences, our technicians are known for our professionalism and expertise, making us highly dependable To ensure you get your preferred technician, simply mention our name when scheduling your appointment. Our dedicated customer service team will do our best to accommodate your request.

Do loyalty program benefits apply to all types of services?

“Yes, loyalty program benefits at Wisler Plumbing, Heating, Cooling and Electric apply to all types of services. As a Diamond Club Family Member, you can enjoy an array of benefits including yearly inspections and adjustments for both plumbing, HVAC and electrical systems. Members also receive priority repair scheduling, a 10% discount on HVAC repairs and plumbing services, and reduced service fees; You pay $69. Everyone who’s not a family member pays $99.

To start enjoying these benefits, consider joining the Diamond Club Family today.

Do you offer a loyalty program for repeat customers?

Yes, we offer a fantastic loyalty program called the Diamond Club for our repeat customers. By becoming a Diamond Club Family Member, you can enjoy numerous benefits such as four free annual comfort checks (plumbing, heating, cooling and electrical), priority repair scheduling, and a 10% discount on HVAC repairs and plumbing services. Join the Diamond Club today to experience unparalleled service and savings. Contact us to learn more!

Do you offer any customer loyalty programs or incentives?

Yes, Wisler Plumbing, Heating, Cooling and Electric offers an exclusive customer loyalty program called the Diamond Club Family Membership. For a low cost of approximately $0.77 a day, members enjoy comprehensive benefits including:

* Priority Service
* Discounted Repair Pricing
* $30 OFF Service Fees
* One Annual Plumbing Maintenance Visit
* Two Annual HVAC Maintenance Visits (1 Heating + 1 Cooling)
* One Annual Electrical Inspection

This proactive maintenance plan ensures your home remains in optimal condition year-round, reducing the likelihood of unexpected breakdowns.

Join Wisler’s Diamond Club Family today to enjoy these incredible benefits.

Do you offer emergency services?

Yes, we are always available to take your call and arrive promptly to address your issues. Our technicians are courteous and respectful of your home and will always take the time to explain the problem and the steps we’ll take to resolve it. We stand behind our work with a 100% customer satisfaction guarantee. Just give us a call, we will let you know when the next appointment is available!

Do you offer special events or bonuses for loyalty program members?

Yes, Wisler Plumbing, Heating, Cooling, and Electric offers a range of special perks and exclusive events for our valued Diamond Club Family members. By joining, you’ll enjoy:

Priority Service: Skip to the front of the line when you need us.

Discounted Repair Pricing: Save more on all repairs.

$30 OFF Service Fees: Enjoy immediate savings with each service call.

Annual Maintenance Visits: Receive one comprehensive plumbing maintenance visit and two HVAC maintenance visits (one for heating and one for cooling) each year.

Annual Electrical Inspection: Keep your electrical systems in top shape.

Annual Water Treatment Inspection: Ensure your water systems are well-maintained.

Plus, as a Diamond Club member, you’ll benefit from occasional giveaways and exclusive discounts tailored just for you.

Don’t miss out on these exceptional benefits and special events. Join the Diamond Club today to start enjoying premium service and savings!

Do you provide a warranty on the materials you use?

Yes, Wisler Plumbing, Heating, Cooling and Electric provides a comprehensive warranty on the materials we use. Specifically, we offer a \*\*lifetime warranty on plumbing fixtures\*\* installed by our expert team. This ensures that you can have peace of mind knowing that any potential issues related to the materials are covered.

For more details or to schedule a service, get in touch with Wisler Plumbing, Heating, Cooling and Electric today.

Do you provide after-hours service?

Yes, Wisler Plumbing, Heating, Cooling and Electric offers after-hours service and emergency services. Our dedicated technicians are available around the clock to ensure that your plumbing, heating, cooling, and electrical needs are addressed promptly and professionally.

Please give our team a call to determine the next available appointment at (540) 685-0366.

How can I contact customer support if I have an issue?

For any issues or support inquiries at Wisler Plumbing, Heating, Cooling and Electric, you can contact the customer support team directly by calling 540-483-9382. This number is specifically mentioned for resolving concerns and providing assistance.

We highly value your feedback and aim to provide prompt and professional service. Should you need further assistance, please give us a call. We are here to help!

How can I get in touch with your office?

You can easily get in touch with the office of Wisler Plumbing, Heating, Cooling and Electric by calling (540) 685-0366. This number connects you directly to our services for quick and efficient assistance with any of your plumbing, heating, cooling, or electrical needs.

Alternatively, you can contact us online through our Contact Us page to request an appointment or get more information. For emergencies, call (540) 215-8209 to speak with a Wisler employee at any time.

How can I schedule a service appointment?

Scheduling a service appointment with Wisler Plumbing, Heating, Cooling and Electric is simple and convenient. You can request an appointment by visiting our website and filling out the appointment form here:

Online Appointment Scheduler

Alternatively, you can call us directly at (540) 685-0366 for immediate assistance, especially in case of emergencies.

Don’t hesitate; schedule your appointment now to experience top-notch service!

How can I track the progress of my service request or project?

To track the progress of your service request or project with Wisler Plumbing, Heating, Cooling and Electric, you can leverage our robust customer service protocols. Wisler’s dedicated team ensures that you are updated consistently throughout the process—whether it’s scheduling a visit or receiving a technical diagnosis.

To stay informed, you can directly contact our customer service team, who are known for our professional and empathetic communication. Moreover, if you become a Diamond Club Family Member, you can enjoy prioritized service and regular inspections, adding an extra layer of reliability and comfort.

Call Wisler Plumbing, Heating, Cooling and Electric at (540) 685-0366 to get prompt updates or visit our website to monitor your project. Your satisfaction and convenience are our top priorities.

How do I sign up for your loyalty program?

To become a member of our Diamond Club Family, you have two simple options:

#1 In-Person Sign-Up: Ask your Wisler Plumbing, Heating, Cooling and Electric technician about the Diamond Club during your next service call. we will provide you with a form to fill out right on the spot.

#2 Online Form: You can also fill out a sign-up form on our website at your convenience. For security reasons, payment information is not collected online; a representative will contact you to finalize the process.

Joining the Diamond Club guarantees priority service, significant discounts, and thorough annual inspections, ensuring your home’s systems run smoothly and efficiently. As a member, you’ll also enjoy peace of mind knowing you’re backed by our No Breakdown Comfort Guarantee.

Take advantage of these exceptional benefits by signing up today.

How do you accommodate special service requests?

At Wisler Plumbing, Heating, Cooling and Electric, we pride ourselves on accommodating your special service requests with utmost flexibility and professionalism. Our team is always ready to adapt to your unique needs without having to reschedule, ensuring your projects are completed to your satisfaction. Our dedicated team is committed to providing prompt and professional assistance for all your service needs. We offer support 365 days a year, so whether it’s an urgent repair or a custom installation, we have you covered. Reach out to us with any questions, concerns, or special requests. We’re here to ensure your complete satisfaction and provide solutions tailored specifically for you.

How do you balance cost and quality in your services?

At Wisler Plumbing, Heating, Cooling and Electric, we strategically balance cost and quality by offering straightforward pricing, ensuring no hidden fees or unexpected costs. Our approach is to provide one guaranteed price upfront that you can rely on regardless of the job’s duration or complexity. Moreover, our Diamond Club membership is a proactive way we maintain this balance. For a modest monthly fee, members receive priority service, discounts on repairs, and regular maintenance checks which help prevent major, costly issues from developing. This routine maintenance ensures that your systems operate efficiently, extending our lifespan and preventing expensive emergency repairs. For a consultation on how we can bring quality and cost-efficiency to your home, contact us today!

How do you ensure that your technicians adhere to professional standards?

At Wisler Plumbing, Heating, Cooling and Electric, we ensure our technicians adhere to the highest professional standards through a variety of rigorous measures. Our technicians are NATE-certified, receiving continuous training to stay updated on all codes and procedures. This ongoing education ensures we bring the latest expertise to every job.

Our commitment to professional standards is reflected in our hiring practices. We only employ certified experts who have passed strict background checks. This vetting process guarantees that all work meets even the most stringent inspection standards.

Customer testimonials consistently highlight our technicians’ professionalism, reliability, and expertise. You can read some of those here.

By maintaining these high standards, we aim to deliver exceptional service, ensuring customer satisfaction and trust in our services. If you have any questions or need assistance, do not hesitate to contact us today.

How do you ensure the quality of your work?

At Wisler Plumbing, Heating, Cooling and Electric, we assure the quality of our work through several meticulous practices: 1\. \*\*Employee Standards and Training\*\*: We hire only certified professionals who pass rigorous background checks, including criminal history and drug testing. Our team undergoes continuous technical training to stay updated with the latest industry standards. 2\. \*\*Comprehensive Inspections and Maintenance\*\*: We offer thorough annual inspections for our Diamond Club members, which includes checking toilets, water lines, faucets, ensuring HVAC systems are clear of issues like carbon monoxide leaks, and more. 3\. \*\*Customer Satisfaction Guarantee\*\*: We stand by our 100% satisfaction guarantee. If our service does not meet your expectations, we will return to make it right, free of charge. 4\. \*\*Quality Assurance in Products\*\*: We use only high-caliber materials to ensure longevity and reliability of installations and repairs. Contact us today and experience top-notch service, guaranteed.

How do you ensure the safety and cleanliness of the worksite?

Ensuring the safety and cleanliness of your worksite is paramount at Wisler Plumbing, Heating, Cooling and Electric. Our approach includes meticulous preparation and thorough cleanup to maintain the highest standards.

We adopt a step-by-step process starting with inspecting and preparing the area, which may involve sealing air leaks, replacing deteriorated materials, and thorough site cleanup before work begins. Post-completion, we ensure everything is cleaned and in perfect order.

Our crews are trained to prevent accidents and guarantee high-quality results, contributing to organized, efficient projects. Customer satisfaction and site cleanliness at project completion are our measures of success.

Choose Wisler to experience a spotless, safe work environment backed by our expert team.

How do you handle customer complaints?

At Wisler Plumbing, Heating, Cooling and Electric, we handle customer complaints with the utmost priority and professionalism. Our process involves rapid response, thorough problem-solving, and open communication to ensure complete customer satisfaction.

We believe in taking full responsibility and resolving issues efficiently, which is acknowledged in many of our [customer testimonials](https://callwisler.com/about-us/reviews/).

Our consistent top-priority customer service ensures that all concerns are resolved quickly and professionally, creating a positive and trustful environment for our clients. For any issues, reach out to us, and we’ll ensure we are handled promptly and effectively.

How do you handle emergency customer service requests?

When you face an emergency with your plumbing, HVAC, or electrical system, Wisler Plumbing, Heating, Cooling and Electric offers prompt, dependable emergency services. Our certified technicians handle drainage, sewer, heating, air conditioning, electrical issues and more, regardless of your system’s make or model. For immediate assistance, don’t hesitate to call us at (540) 215-8209, where you’ll speak directly with a Wisler employee, any day, any time.

How do you handle scheduling and appointments?

Scheduling and appointments with Wisler Plumbing, Heating, Cooling and Electric are designed for maximum convenience and responsiveness. Customers can easily set up appointments, and our team is flexible with schedule changes. We also offer the option to combine multiple service appointments on the same day for your convenience. To request an appointment, visit our website, or call us directly at (540) 215-8209 for emergency services.

How do you manage emergency service requests?

At Wisler Plumbing, Heating, Cooling, and Electric, we handle emergency service requests through our dedicated after-hours dispatch system. As soon as you reach out to us, our expert customer service team will arrange for a certified technician to address your plumbing, heating, cooling, or electrical issue at the earliest possible time. This guarantees that your home’s safety and comfort are restored quickly and effectively. Our team is recognized for their professionalism and swift response, with customers frequently praising our ability to resolve issues quickly. Jeremiah Finch noted, I submitted a work ticket on Saturday night and had a call on Sunday to line up the service for Monday morning. A+ all the way around. For prompt assistance with any emergency, call us at (540) 215-8209.

How do you stay up-to-date with industry standards and technology?

At Wisler Plumbing, Heating, Cooling, & Electrical, we place a strong emphasis on staying up-to-date with the latest industry standards and technology. Our team undergoes continuous education and training to remain at the forefront of our field. This ensures that we are always equipped to offer the most modern and efficient systems available. For instance, our HVAC professionals participate in ongoing training to master the latest heating and cooling technologies. Similarly, our electricians and plumbers are required to complete continuing education courses and regular training to stay current on all codes and procedures. Moreover, our company integrates advanced tools in our operations, such as using state-of-the-art technology like hydro jetting for pipe cleaning and video camera inspections to assess the condition of sewer lines. For unparalleled expertise and cutting-edge solutions, trust Wisler Plumbing, Heating, Cooling and Electric. Contact us today to experience the difference.

How does your company engage with the local community?

Wisler Plumbing, Heating, Cooling and Electric actively engages with the local community through various initiatives.Our family-owned company embraces values of serving the community by doing our work with integrity, ensuring we provide excellent service while giving back to our neighbors. Some of our ongoing volunteer partnerships include the Boys and Girls Club of Southwest VA, the Roanoke Rail Yard Dawgs, Dolly Parton’s Imagination Library. For personalized and trustworthy service from a community-focused business, contact us today!

How does your loyalty program work?

Our loyalty program, known as our Diamond Club Family, is designed to provide significant savings and peace of mind for our customers. For approximately $0.77 a day, or $24 a month, members enjoy four comprehensive maintenance checks per year, covering plumbing, heating, cooling and electrical systems. Benefits include:

● Priority Service

● Discounted Repair Pricing

● $30 OFF Service Fees

● One Annual Plumbing Maintenance Visit

● Two Annual HVAC Maintenance Visits (1 Heating + 1 Cooling)

● One Annual Electrical Inspection

● One Annual Water Treatment Inspection

How quickly do you respond to customer inquiries or complaints?

Wisler Plumbing, Heating, Cooling and Electric is known for its rapid response to customer inquiries and complaints. For instance, Peggy F. noted she “”got a response from Wisler on a Sunday afternoon within an hour of my call This commitment to timeliness ensures that your issues are addressed swiftly and efficiently. Contact Wisler today for dependable service that values your time and needs.

What accommodations do you provide for seniors or individuals with mobility restrictions during service visits?

At Wisler Plumbing, Heating, Cooling and Electric, we prioritize ensuring the comfort and convenience for all our customers, including seniors and individuals with mobility restrictions. Our technicians are trained to be considerate and accommodating, ensuring a smooth and hassle-free service visit. We always take measures such as wearing shoe covers and handling all necessary adjustments to avoid any disruptions or discomfort.

Don’t hesitate to reach out to us with any specific accommodation requests or concerns prior to your appointment to ensure all your needs are met seamlessly.

What areas do you serve?

Wisler Plumbing, Heating, Cooling and Electric proudly serves a [wide range of areas](https://callwisler.com/service-area/) in Virginia including all of Franklin County, Roanoke, Rocky Mount, Salem, Fincastle, Daleville, Troutville, Union Hall, Ferrum, New Castle, Penhook, and surrounding areas. This extensive service area ensures that we can promptly and efficiently address all your plumbing, heating, cooling, and electrical needs. Whether you’re in need of routine maintenance, emergency repairs, or complex installations, our team of certified professionals is equipped with the latest tools and expertise to provide superior service and ensure your home remains comfortable and efficient. Feel free to call us now to schedule an appointment or inquire about our services.

What awards has your company received?

Wisler Plumbing, Heating, Cooling, and Electric is renowned for its exceptional service quality and has garnered numerous accolades in recognition of our achievements. Our extensive list of awards includes the Virginia Business BEST Places to Work 2024, the Angi 2022 Super Service Award, and the Best of 2022 from The Roanoker. These honors reflect the dedication and hard work of our team over the past 35+ years.

Choose Wisler for a service provider celebrated for excellence and trusted by countless satisfied clients. Contact us today to experience our award-winning service firsthand.

What kind of training do your employees receive?

At Wisler Plumbing, Heating, Cooling and Electric, we prioritize the expertise and professionalism of our employees through comprehensive and continuous training programs. Our technicians undergo \*\*regular weekly technical training\*\* to ensure we are up-to-date with the latest codes, procedures, and best practices. This includes \*\*continuing education courses\*\* and \*\*ongoing training\*\* to master the newest technologies and techniques in the industry.

Additionally, we only recruit individuals who meet our high standards, including criminal background checks, drug tests, and maintaining a clean driving record. This rigorous selection process ensures that our employees are not only highly skilled but also trustworthy and reliable.

By consistently investing in our staff, we guarantee that you receive the best possible service, whether for maintenance, repair, installation, or upgrades.

What kind of warranty or guarantee do you provide on your services?

At Wisler Plumbing, Heating, Cooling and Electric, we provide outstanding warranty and guarantee services on specific products to ensure your complete satisfaction.

Moreover, our comprehensive service guarantees include a [100% Satisfaction Guarantee](https://callwisler.com/about-us/satisfaction-guarantee/). If you are not entirely satisfied with any aspect of our service, energy savings, value delivery, or the convenience we offer, we will make necessary modifications until you are happy.

Join our [Diamond Club Family](https://callwisler.com/diamond-club-member/) for additional perks such as a Complete Comfort Guarantee, which includes no breakdowns all season or we fix it for free. Contact us today to learn more about our guarantees and how we can assist you.

What licenses and certifications does your company hold?

Wisler Plumbing, Heating, Cooling and Electric holds multiple licenses and certifications that establish our credibility and competence. Our company is certified in Virginia and also holds permits for trenching and excavation, essential for sewer replacement. Additionally, we hold licenses from the City of Roanoke and several surrounding cities.

Beyond these, we’re certified by the Better Business Bureau (BBB) for Home Services in Virginia, ensuring top-notch service in all our HVAC-related endeavors. Our NATE-certified technicians represent the highest standards in the industry, further reinforcing our team’s expertise and reliability.

For a trusted, certified, and highly certified service provider, contact Wisler Plumbing, Heating, Cooling and Electric.

What makes your company a trusted provider in the industry?

Wisler Plumbing, Heating, Cooling and Electric is a highly trusted provider in the industry due to our exceptional track record and comprehensive range of services. Serving the community since 1986, we bring over 35 years of experience and have established a reputation for reliability and excellence in Roanoke and surrounding areas.

Our commitment to continuous training ensures that our technicians are up-to-date on the latest technologies, providing modern solutions for HVAC, plumbing, and electrical needs. We are BBB Certified and have been recognized for our outstanding customer service with numerous 5-star reviews from satisfied clients.

Choose Wisler for trusted, experienced, and top-quality service. Contact us today to experience the difference.

What steps do you take to ensure customer satisfaction?

1\. \*\*Communication and Transparency\*\*: We communicate in advance, provide detailed explanations on the procedures, and maintain transparency in pricing and work scope.

2\. \*\*Punctuality and Professionalism\*\*: Our technicians are punctual, professional, and courteous, ensuring we respect customer schedules and homes.

3\. \*\*Expertise and Efficiency\*\*: We employ experienced and knowledgeable technicians who diagnose and resolve issues swiftly, often exceeding customer expectations.

4\. \*\*Comprehensive Customer Service\*\*: Our team is dedicated to providing thorough and responsible service, ensuring that all customer concerns are addressed and resolved, even offering same-day service in emergency situations.

5\. \*\*Follow-Up and Warranty\*\*: We stand by our work, providing follow-up services and honoring warranties to ensure continued satisfaction and peace of mind.

Customer testimonials highlight our commitment, with one customer saying, “”Very professional, courteous, and made sure the unit was good before leaving””. Another praised our technicians for being “”super friendly, efficient, and patient””.

Choose Wisler for a service experience that prioritizes your satisfaction at every step.

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