I called Wisler Plumbing today to unclog my sewer line and was charged $99 for the visit. My understanding was that this price included unclogging the sewer line. However, Cameron then called me and quoted additional $1,090 to hydro jet the sewer line from the stuff up to the street. I know I don’t have problem with the main line; for the other bathroom is working fine.
I understand that additional work can cost more, but the difference between what I expected and the price quoted left me feeling misled and questioning.
5 stars to the dispatcher
I am updating my review to recognize Wisler Plumbing's efforts to make things right. After my initial concerns about the pricing and service, they reached out, listened to my experience, and offered a refund while working to resolve the issue.
I appreciate their willingness to take my concerns seriously and address them. Their follow-up has left me with a much better impression of the company. I also want to recognize the dispatcher for being friendly and helpful. Thank you, Wisler, for taking the time to make things right.
Response from the owner:Thank you for giving us the opportunity to address your concerns and make things right. We understand how important clear communication and transparency around pricing are, and we appreciate you sharing your experience with us. We’re glad our team was able to listen, follow up, and work toward a resolution that left you feeling heard. We also appreciate your kind words about our dispatcher and will be sure to share your recognition. At Wisler Plumbing, Heating, Cooling, and Electric, we value the trust our customers place in us, and we’re grateful you allowed us the chance to improve your impression of our company. Thank you for your patience and for giving us the opportunity to make this a better experience.