Matt arrived at the scheduled time and texted he was on way, so we weren’t spending a lot of time wondering when within the appointment window we should expect him. He analyzed the situation (which was not simple) correctly and clearly explained all the issues needing to be addressed. I would note that this was not the first time we have had issues with this plumbing and others either did not take the time to fully analyze our problem or did only what was necessary to “fix” the immediate issue, so it kept recurring. Matt did a very thorough job, sometimes repeating sections in order to make sure the job was well done and also checking the results both functionally and visually. Plumbing is generally not the cleanest job in the house, but Matt was exceptionally clean before, during, and after the work. He also took the time to answer all the questions my wife and I threw at him, which ended up being quite a few! The 3 questions I usually ask after I buy something are:
1. Was I happy with the product/service? - YES
2. Would I buy it or use the service again? - YES
3. Would I recommend to others > - YES, without any reservations
Response from the owner:Richard, thank you so much for taking the time to leave such a thoughtful and detailed review! At Wisler Plumbing, Heating, Cooling & Electric, we understand that plumbing issues aren’t always straightforward, and our goal is always to identify the root cause rather than simply provide a temporary fix. We’re especially glad to hear that Matt took the time to thoroughly analyze the situation, explain what needed to be addressed, and make sure everything was functioning properly before wrapping up the job. We also appreciate you recognizing the attention to cleanliness and detail. Plumbing work can certainly get messy, so taking care of your home before, during, and after the work is an important part of the service, we strive to provide! Those three questions at the end made our day! Knowing you were happy with the service, would use Wisler again, and would recommend us without hesitation is the highest compliment we could receive. Thank you again for trusting Wisler Plumbing, Heating, Cooling & Electric with your home. We’re proud to serve homeowners throughout Roanoke and the surrounding communities, and we truly appreciate the opportunity to help!
