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Appreciated Thorough Explanation

In response to a service call on January 25, 2011, Mary King wrote ” the technician was very nice and professional, explained all work done”. Ms. King is not the only one that has recognised our technicians for their thoroughness and detailed explanations for the work to be done in their home. Mr. Boyle said that he appreciated the thorough explanation for work done at his house on February 8, 2011 as did Ms. Lang for service performed at her residencs on February 1, 2011. We are thankful for all our clients who respond to our follow up calls and comment cards. Both good and bad comments are appreciated, it helps us to change and provide better service to our wonderful clients.