At Wisler Plumbing and Air, we live by the Big 20. You can go back a few posts and read about all 20 standards, but today we want to dive deeper into three of them.
We are caring and courteous.
We wear uniforms.
We clean up after ourselves.
We are caring and courteous.
Being caring and courteous is important to us. In our mission statement, it says that we will serve people, and I think being caring and courteous is a big part of that.
Many times, clients are dealing with an unexpected emergency that’s going to cost them money they were not ready to spend. Sometimes the breakdowns can be emergencies, which can be scary. Those are situations when being caring and courteous goes a long way.
Another way to put it is that we try to be empathetic. It’s not just a transaction to us, it’s a relationship. Our staff is sometimes in unfavorable weather or working where there is sewage present, and handling that in a very caring manner goes a long way.
We wear uniforms.
First impressions matter. If there is family at home, they’re going to be paying attention to what the service personnel looks like. They want to feel safe and secure. So, we are cautious about who we let into that environment. If someone is not dressed professionally, it can cause fear or anxiety.
It’s really just about making sure our first impression is done with care, and that we have consistency throughout our staff.
We clean up after ourselves.
We want to leave an area better than we found it. We use mats and we put on shoe covers. We keep vacuums on the trucks and make sure to clean up before we leave so that the customer isn’t having to come behind us to do it. We even carry all-purpose spray and rags to wipe things down when we are done. The job’s not complete until the cleanup is done.
If you want to work with a team that cares at this level, you can call Wisler Plumbing and Air at 540-483-9382.
