We needed to replace the faucet in our kitchen. I purchased a Moen brand that was made just like what we have from Lowes. I thought I could replace it myself but ran into a problem removing the old one so we called Wisler. They responded that they could have someone there the next day and it would be a $99 service fee plus whatever we agreed to. When the tech arrived the next morning at 8:55, he took until 10:24 " assessing our needs". He proposed that we spend $1700 and have him install a faucet that he had. My wife declined. He then said one of the valves under the sink needed to be replaced. His proposal was $400 to replace the $19 valve. My wife declined. He finally got started on replacing the faucet after being there an hour and a half. It took him 30 minutes to remove the old one and over an hour to install the new one. I don't know why it took so long. The valve he said was leaking was not leaking when I was looking under the sink, so I don't know what caused it to leak but if I need to have it replaced I'll call another plumber. His bill for replacing the faucet was $400. I should have let Lowes send someone out. They quoted $190 to do the replacement, but after I had contacted Wisler I went on with them. Never again. The tech went into the basement to turn off the main valve into our house and left the panel loose and evidently took the screws holding the plate on with him. I think it was a sales tactic to turn off the whole house. After having an appointment between 8 and 9, Blake was at our home until after 12:00 to switch a faucet. I guess that is how he justifies his fee. I don't know if this process is the company policy or just this tech, but we will never request any service from Wisler.